Help - English

Step 1: Book a room

On our website www.roatel.com, click on the green button “Book roatel now”.

Step 2: Login / Register

Now you get to our booking page.
If you are already registered, you can log in here. (go to step 5)

If you don't have an account yet, please register.

Step 3: Registration

In the following window you can log in or create a new user account.

Step 4: Create a user account

Enter here please

  • Your first name
  • Your last name
  • Your email address

...

Step 5: Register your user account

...

and a password of your choice.

Then press "Register".

Step 6: Make a new reservation

To book a new room, press "Make new reservation".

However, you can also change existing reservations here and view the previous reservation history.

Step 7: Book accommodation

Here you select the roatel that you want to book.

Enter the date of arrival and the date of departure.

Check-in is 1 p.m., check-out is 10 a.m. the following day.

The rooms are only suitable for 1 person.

If you have received a promo code, please enter it here as well.

Press "GO".

Step 8: Select an available room

You will now see the available and bookable rooms.

Select the appropriate room and the number of rooms.

Press "Add".

Step 9: Complete the reservation

Enter here please

  • Your first name
  • Your last name
  • Your mobile number

Then confirm the terms and conditions and press "CONTINUE".

Step 10: Enter the address

Enter

  • Your street
  • Your place of residence
  • Your postal code
  • Your country

and press "CONTINUE".

Step 11: Pay

Now you have to pay for the room.

Enter

  • the name of the cardholder
  • the credit card number
  • the expiration date of the credit card
  • the CVC number (usually noted on the back of the card)

and confirm the payment.

Step 12: Your booking confirmation

You will now see your booking confirmation.

Important: Your booking number (the 8 letters after the #)

You may have to enter this booking number again.

Step 13: Booking confirmation by email

After a few minutes you will receive your booking confirmation again by email.

Here, too, the booking number is noted as an 8-digit letter code.

Step 14: Notification of check-in

As soon as your room is available for online check-in, you will receive another email.

This is usually the case 3 days before arrival.

Please also check your SPAM folder.

If you have not received a notification, please send us an email to support@roatel.de.

Step 15: Install the Hotelbird app

To be able to open the room door, you need to install the free Hotelbird app.

You can get this in the Apple App Store or in the Google Play Store.

The download links can also be found in the check-in email.

You will receive the digital room key directly in the app.

Step 16: Register at Hotelbird

As soon as you have installed the Hotelbird app, you have to register there.

If you have already registered, you can log in.

Step 17: Create a Hotelbird account

Enter your email address and choose your own password.

It is best to use the same email address that you used when booking the room.

Then click on "REGISTER".

Step 18: Activate the Hotelbird account

You will now receive an activation code by email.

Please enter this in the following window.

Then press "ACTIVATE".

Step 19: Add your booking

Normally, Hotelbird will now show you the booking of your room.

Sometimes it can also be that the booking is not displayed automatically, e.g. if you used different email addresses or the booking was made via Booking.com.

In this case you can add your booking manually.

Click on "Add existing booking".

Step 20: Enter booking details

Now please select the hotel you have booked.

Enter the booking number (8-digit letter code) below.

And enter your last name.

Then press "FIND BOOKING".

Step 21: Booking was found

As soon as the booking has been found, you will be shown this and check-in is possible.

Step 22: Select check-in booking

Now select the booking for which you want to start the check-in.

Step 23: Begin check-in

Press "START CHECK-IN".

Step 24: Confirm check-in

Please confirm your data and our legal notice again.

Then press "CONFIRM CHECK-IN".

Step 25: Digital registration form

Now you have to sign the digital registration form with your finger on the display.

Then press "SAVE".

Step 26: Check-in confirmation

You will receive a confirmation of successful check-in.

There is also further information, e.g. about the digital key.